Return rules

Withdrawal by the consumer

  1. Information on the consumer's right of withdrawal for the buyer
    1. A 45/2014. (II. 26.) (“the Decree”), the Consumer has the right to withdraw without justification. If the Consumer wishes to exercise this right, he is obliged to return the product immediately, but no later than within 14 days from the notification of withdrawal, or to hand it over to the Service Provider or the person authorized by the Service Provider to receive the product, unless the Service Provider undertakes to transport the product. back. The Consumer shall bear the direct cost of returning the product. The Service Provider shall refund the full amount paid by the Consumer as consideration no later than within 14 days of becoming aware of the withdrawal. The 14 working day deadline for cancellation starts from the day the Consumer receives the package. 
    1. As a consumer, the Civil Code. 8: 1. § (1), point 3, only a natural person acting outside the scope of his or her profession, independent occupation or business activity qualifies, so legal persons may not exercise the right of withdrawal without giving reasons.
    1. Pursuant to Section 20 of the Decree, the consumer has the right to withdraw without giving reasons. 

 

  • Statement of withdrawal, exercise of the consumer 's right of withdrawal or cancellation

2.2. The consumer has the right guaranteed in Section 20 of the Decree by means of a clear statement to that effect or by the Government Decree No. 2 referred to in this section. using the model declaration set out in the Annex.

 

  • Validity of the consumer 's statement of withdrawal
    1. The right of withdrawal shall be deemed to have been exercised within the time limit if the consumer's declaration is sent within the time limit. The deadline is 14 days from the notification of the withdrawal.
    1. It is for the consumer to prove that he has exercised his right of withdrawal in accordance with this provision.
    1. The Seller is obliged to confirm the consumer's statement of withdrawal on an electronic data carrier upon its receipt.

 

  • Obligations of the Seller in the event of withdrawal by the consumer
    1. Seller's obligation to refund

If the Consumer withdraws from the contract in accordance with Section 22 of the Decree, the Service Provider shall reimburse the full amount paid by the Consumer as consideration, including the costs incurred in connection with the performance, no later than within 14 days of becoming aware of the withdrawal.

In the event of cancellation or termination in accordance with Section 22 of the Decree, the Service Provider shall refund the amount returned to the Consumer in the same manner as the payment method used by the Consumer. With the express consent of the Consumer, the Service Provider may use another payment method for the refund, but the Consumer may not be charged any additional fees as a result. The Service Provider shall not be liable for any delay due to a bank account number or postal address provided incorrectly and / or inaccurately by the Consumer.

    1. Additional costs

If the Consumer specifically chooses a mode of transport other than the least expensive standard mode of transport, the Service Provider shall not be obliged to reimburse the resulting additional costs. In this case, we are obliged to refund up to the indicated general shipping rates.

    1. Right of retention

The Service Provider may withhold the amount returned to the Consumer until the Consumer has returned the product or has confirmed beyond a reasonable doubt that it has been returned; the earlier of the two dates shall be taken into account. Shipments sent by cash on delivery or by post are not accepted by the Service Provider. 

 

  • In the event of withdrawal or termination of the consumer 's obligations
    1. Product return

If the Consumer is in accordance with 45/2014. (II. 26.), it is obliged to return the product immediately, but no later than within 14 days from the notification of the withdrawal, or to hand it over to the Service Provider or the person authorized by the Service Provider to receive the product. Returns are considered completed if the Consumer sends the product before the deadline.

    1. To bear the direct costs of returning the product

The Consumer shall bear the direct cost of returning the product. The product must be returned to the address of the Service Provider. If the Consumer terminates the contract for the provision of services outside the business premises or between absentees after the commencement of the performance, he is obliged to pay the company a fee proportional to the service provided by the time the notice is given to the company. The amount to be paid proportionally by the Consumer shall be determined on the basis of the total amount of the consideration established in the contract, plus tax. If the Consumer proves that the total amount thus determined is excessive, the proportional amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are not able to pick up a product returned by cash on delivery or postage.

    1. Consumer responsibility for depreciation

The Consumer is liable for depreciation resulting from use in excess of the use required to determine the nature, characteristics and functioning of the product.

 

  • The right of withdrawal may not be exercised in the following cases:

The Service Provider expressly draws the Consumer's attention to the fact that the Consumer may not exercise his right of withdrawal in accordance with Article 29 of the Decree. In the cases referred to in paragraph 1.